Why get involved?

Our emphasis is on continuously improving our performance and the quality of our services, we all have a view on how housing services should be delivered in the communities in which we live, this is your chance to put your voice at the heart of how we deliver our services and work in your communities. The best way you can ensure we deliver the services you want is by giving us your views on what you need and how you think we can improve the way we manage your home or estate. This will enable us to provide decent, affordable homes in strong communities. Contact is generally made directly by residents to their Customer Service Managers, Housing Officers or local site based staff .

How to get involved?

With the diversity of our residents in mind, we have designed a menu of ways to encourage as many people as possible to become involved in our work. You can give as little as an hour a year or as much time as you want to give, it’s your choice. You can ‘pick and mix’ how you get involved.

It only takes a little amount of time to make a big difference.These are ways in which you can get involved, which one suits you?:

Satisfaction Surveys: we conduct regular surveys that are used to assess whether our services are improving.These can be carried out over the telephone, face to face or by post.
Repairs satisfaction slips: we contact individuals to find out what they thought of the service they received, responses are fed into the future development of the service.

Suggestion boxes: are available at all area offices and sheltered schemes which enable us to monitor customer satisfaction and deal with comments on service delivery.

Email: You can contact us with any comments or views via email by filling in this form
Residents Association and Community Groups: to find out about joining or starting a residents group contact your Customer Service Manager, your Local Housing Officer or local site based staff.

Focus Groups and Working groups: we bring small groups of residents together to discuss specific areas of our service - e.g. leaseholders panel, sheltered forum, anti-social behaviour forum.

Residents Representatives: as a residents rep you will be able to gather views from local people and relay them to your Customer Service Manager, your Local Housing Officer or local site based staff.

Area Surgeries: These are an opportunity to give and receive information on a local basis to your Customer Service Manager or Local Housing Officer.

Residents Conference: This is an annual event organised by residents and offers those who attend the opportunity to find out more about our services and to meet other residents.

Residents Forum Grants: these can be applied for by staff or residents and are issued under three categories, estate and property improvements, community initiatives and resident associations. These grants are assessed by members of the Residents Forum.

Newsletters: There are newsletters produced for residents by residents, across the Group. If you have any ideas for articles please contact your Customer Service Manager, Local Housing Officer or local site based staff.

Residents Forum: a team of residents who’s responsibility is to drive improvement of service delivery for all residents.

Board: Residents are elected onto the Board where you can have a direct say in how we are managed.