Your Shout has identified a multitude of ways you, our Residents, can get involved with Tung Sing. These have been categorised into five different areas ... Governance and Management; Voices and Skills; Have your Say; Work, Rest and Play; and Supporting Communities

 1: Governance and Management

Tung Sing Board Member
3 hours meeting every 2 months

You can make a significant contribution to Tung Sing by becoming a Board Member. The Board of Management oversees the running of the Association, and has designated two places for residents. Residents on the Board are normally already involved in a resident involvement opportunity listed under section 2 “Voices and Skills”

Arena Resident Board Member
3 hours meeting every 2 months

The Arena Resident Board oversees services to residents provided by all subsidiaries in the Arena Housing Group.  As a Board Member, you will make a significant contribution to the services that residents receive across the whole Group.  All Board Members are residents, and each subsidiary is represented by at least one resident. Residents on the Board are normally already involved in a resident involvement opportunity listed under section 2 “Voices and Skills”. To read more about the Residents Board, please click here.

Shareholder
3 hours annually

 2. Voices and Skills

City Wide Focus Group
2 hours meeting every 2 months

Have your say on strategic and operational issues.  This group acts as a ‘sounding board’ for new proposals, and also approves new policies and practices which affect residents. Residents on this group have access to training to develop their skills, and help them on their way to becoming a future Board Member

Supported Housing Group
2 hours meeting every 3 months

As a member of this group, you will represent sheltered scheme residents and floating support service users.  You will have the opportunity to give your views on Tung Sing’s management and the services we provide, and help us tailor and improve these services. You will also help to organise social and community events, and activities and training, to improve community spirit and encourage others to get involved

Youth Forum
2 hours meeting every 3 months

As a member of the Youth Forum, you can have your say on local issues and what you think will benefit your community. As well as making changes happen, you will learn skills such as how to chair a meeting and take minutes. Even if you are not sure, just give it a try – we will provide you all the training you need, and its good for your CV too, you know!  You can set your own agenda, decide when and where to meet – have it your way! The forum is open to young people aged between 16 and 25

Scheme Representative
½ an hour every month

Be the eyes and ears in the scheme or the area where you live and tell us as soon as things are not right. We are only asking for a few minutes of your time, which may be monthly or whenever it is convenient for you. This may be completing a survey form, answering a telephone survey, or monitor contractors’ performance by filling in a monitoring sheet

Resident Tester
1 hour every 2 months

Help shape Tung Sing’s policies and practices. As a Resident Tester, you will review new policies and proposals that impact on residents, whilst working from home. Your ideas will be incorporated into policies whenever possible, and your comments will be fed back to the City Wide Focus Group

Information Editorial Group
2 hours meeting every 3 months

As part of the resident inspection regime, we have opportunities for residents to become part of the resident inspection team that covers auditing, mystery shopping and resident inspection across the Arena Group. To read more information about Resident Inspection, please click here

Quality Auditor
1 hour every month

As a resident auditor, you will check the standards of service we provide. This may periodically checking communal cleaning standards; but may also include checking our void re-let standards are being met

Mystery Shopper
1 day training and time doing the “shopping”

After receiving training, you will undertake a series of ‘shops’ to test out whether the Group is meeting service standards, and then report back to the resident board to say how we did

Resident Inspector
3 days training and time spend on inspection
– possibly 5 to 10 days a year

3. Have Your Say

Consultation and Surveys
15 minutes each time

Have your say on current services, issues, and proposed changes which may affect you. We will ask you some straight forward questions and you can tell us what you think - easy!

Opinion Poll via Texting
5 minutes each time

Quick and simple – we contact you directly to find your views and opinions on a particular service on your mobile phone

Suggestion Box
5 minutes each time

We have placed suggestion boxes in Tung Sing’s office, the majority of our housing schemes and Online. You can put your comments into these boxes, and we will collect them and review what you say on regular basis

Estate Walkabouts
2 hours walkabout every 6 months

Do you think you know your neighbourhood better than us? Why not join Tung Sing staff twice a year to walk around your local area, let us know your concerns and help us identify problems

Monitoring Groups
2 hours per session

Every now and again, we set up groups to help us review specific area of our services, e.g. repairs, service contracts, and Anti Social Behaviour.  Why not join us? Your time commitment will depend on which service we are reviewing, and how we are tackling it. If you have particular issues you would like sorted out, this could be for you

Scheme and Residents’ Meetings
2 hours meeting every 3 months

Have your say, along with other residents, about the services we deliver in your local area. You may also choose to organise social and community events, and activities and training to improve community spirit and encourage get others involved

Best Value Group Member
12 hours per review

Sit with staff and external guests to review the services of Tung Sing and the rest of the Group. Reviews will look in depth at whether services makes best use of money and resources, and delivers what you want. Your input will help to make sure that our services run efficiently whilst meeting the needs of residents for the future

Arena Group-Wide Groups
Variable

4. Work, Rest and Play

Training
Variable

Want to improve your skills and help us to help you?  In partnership with voluntary organisations, we provide various training opportunities to our residents free of charge. Watch our newsletter for further details

Leisure Activities and Events
Variable

We help organise a variety of leisure activities and events to help residents get to know their neighbours better and help improve community spirit.  We often use these days to find out about problems that you are experiencing in your area, and how you think we can improve our services to you

Community Helper
Variable

Time to spare?  Why not help people whilst enjoying the activity or event – double the fun!

Gardening Club
Variable

Want to help improve the appearance of your neighbourhood by making over your garden, but don’t know where to start?  We can support you, by putting you in touch with other green fingered residents, and providing you with leaflets to give you help and advice.  And of course we always organise an annual gardening competition, where you can showcase your talents!

Conferences, Workshops, Seminars, Talks etc
Variable

5. Supporting Communities