Arena has a set Rent Arrears procedure, which is based on a firm but fair system. However, rent arrears are considered a serious problem and may result in you losing your home.
We have a dedicated Income Management Team that provides expert advice at every stage of the procedure. If your rent account falls into arrears, we will agree a way forward with you so you can clear the debt by paying a realistic amount within a reasonable period of time.
As well as helping you to stay in your home we have a duty to protect the rights of other residents.
Whilst every effort will be made to avoid it, where a resident has persistent arrears and refuses to co-operate, we will be forced to take the appropriate legal action and this could result in you losing your home.
If for any reason you feel you may be unable to keep up to date with your rent payments, you must contact Arena Income Management team immediately on: 01744670262
IT IS YOUR RESPONSIBILITY AS THE RESIDENT TO ENSURE THE RENT IS PAID ON YOUR PROPERTY. YOUR HOME IS AT RISK IF YOU FAIL TO KEEP TO REGULAR PAYMENTS.