Better Services: We work hard to ensure the fair allocation of Arena homes, and advertise our properties in a wide range of community publications and with a variety of organisations to attract as diverse a range of applicants as possible.We are committed to treating all customers fairly and delivering a housing service that meets all their aspirations.

It is important that we communicate well with all of our residents and we offer translated, braille and audio versions of all of our policies and documents whenever required. Staff in our head office and each of our area offices have been trained to operate a 'Language Line' service, which gives them constant access to interpretation facilities in order to communicate with residents whose first language isn't English. Similarly, staff are trained to use the RNID Typetalk service, which provides them with a link to anyone with speech or hearing difficulties using a textphone at the other end.