Make a Complaint or Compliment
At Leasowe Community Homes we work hard to achieve high levels of customer service and regularly carry out satisfaction surveys to identify ways in which we can improve our services. Although we hope that you will have little reason to complain about the service we provide, we do want to know if something goes wrong. If we are at fault, we will apologise and put it right as quickly as we can.
To make sure that any problems you have are dealt with swiftly, courteously and confidentially, we have a procedure for handling complaints about LCH services. We will make sure that your concerns are looked into thoroughly and reply within the time promised. Listening to you and learning from what you have to say will help us get it right next time. Each year, we will publish details of how many complaints we have received and how they were resolved.
What is a complaint?
Any expression of dissatisfaction from a member of the public about the level or nature of any Leasowe Community Homes service or policy, or the way in which the staff carry out their duties. If you would like to report a complaint you can contact the office on 0151 678 0110 and speak to your relevant Housing Officer
or fill in the complaints form below.
For the specific instances of racial or sexual harassment and neighbour nuisance, LCH has separate policies and procedures to handle such complaints. You will find this online form within the Residents Zone section of our site, under 'Anti-Social Behaviour'.
Compliments help us to understand what we are doing right, and can help us improve our services further. If you would like to have your compliment recorded please either contact the office on 0151 678 0110 or fill in the complaints form below.