| WHAT YOU SAID | WHAT WE DID |
| Office opening times should be displayed at all sheltered schemes | Every sheltered scheme now has our opening times and dates of closing displayed. |
| Residents at Acre Court, Leeds asked for a Computer in their common room | A computer has been installed in the common room at Acre Court and IT training has been arranged for residents |
| Residents at Grosvenor Court, Harrogate and Brunswick Gardens, Sheffield asked for a clean up day | We held a clean up day at Grosvenor Court in April 09 and at Brunswick Gardens in June 09. |
| Residents at Orchard House and Acre Court asked for replacement mattresses for their guest rooms | These were purchased in partnership with the residents who helped choose how firm the mattresses should be |
| Brunswick Gds residents wanted their own meeting with Headrow to discuss things like repairs rather than bring things up at the ExtraCare street meetings | Headrow arranged for 12 street reps to participate in Headrow Street meetings. The first street meeting began February 2009. |
| Brunswick Gardens residents requested the services of a handyperson | Headrow recommended Rainbow International to provide this service. |
| Residents asked if there was a supplier who would supply longer length shower curtains for their wetrooms. | A supplier in Edinburgh was found and information was put in the next street meeting minutes which was distributed to all residents. |
| Residents asked for extra cardboard bins | Headrow contacted Veoli and they supplied at no extra charge |
| Dog bins were requested around site | |
| Residents at Brunswick Gds wanted to look at ways of saving energy within the village. | Headrow have been in contact with WSP - Environmental Energy Auditors to attend site and give recommendations on their findings. |
| Residents at Orchard House requested a new carpet in the Communal Lounge | The carpet was replaced in February 2009 |
Residents of Ashdown Close asked for
thermostatic radiator valves and told us about
their draughty doors in the business meeting | All Ashdown Close properties will have thermostatic
radiator valves and new entrance doors in Spring
2009. Leesworth and Leemingbeck residents
received new doors and boilers as part of the
ongoing asset management works |
| You asked for ‘Silver Surfers Computer Training’ | Residents at St Peters Court, Orchard House and
Headrow Court will have the opportunity to join in
training in their communal lounges in Spring 2009 |
Residents at Acre Court asked for a
Clean Up Day | We held a Clean Up Day on 1st April, and
provided skips to help with the spring clean! If
you would like to do this where you live, please
contact Rebecca Earnshaw at the office. |
| You asked for an opportunity to talk about major works to your property before they happened | We held a meeting about the new kitchens that are about to be installed at Brierley Close in October 08 |
| Residents at Headrow Court asked for a new mattress for the guest room | This was purchased this summer |
| Residents at Orchard House asked for a water butt so they could water the garden more easily. | This was bought and installed over the summer |
| Residents asked for more input in recruiting staff at Headrow | A resident sat on the interview panel for the new customer services senior officer. |
| Residents at Sheffield asked for residents only parking close to the main entrance | Resident only signs were erected and are enforced |
| Residents asked to be able to report ASB when the office is closed | From 1st November you can report ASB out of hours by calling Astraline on 0800 980 3001. |
| You asked for more editions of Ahead with Headrow to know what is happening across Headrow | There will be 3 editions next year |
| In an effort to reduce costs residents asked Headrow to review the landscaping/communal gardening at Sutton Court. | In consultation with residents new gardening spec drawn up. New gardening contractors appointed in Jan 2008. |
| New leaseholders are not happy with the details of leasehold schemes for the elderly from their solicitor | New leaseholder information sheet produced in November 2008, this is forwarded to solicitors dealing with sale/estate agent. Prior to exchange/completion all prospective leaseholders contacted in person by a member of staff from the Goole office and advised of the lease/service charges in full |
Leaseholders asked to be kept more informed about repairs.
| In March 2008 at the request of residents, repair logbook introduced. Logbook is kept in the communal lounge and all repairs are entered in book (usually via warden). This allows residents to monitor repairs more closely, to know what repairs are ordered/outstanding etc..
|
| We would like a HB drop in service at our Goole office. | The Officer got in touch with the council and now we will be having a regular monthly advice surgery. |
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| Residents at our Goole Office wanted an East Riding Garden Competition. | The Gardening Competition has been re-instated. |
| Residents wanted the Resident Grant Scheme open to both leaseholder and tenants. | The Headrow Working Group decided that they wanted to be inclusive and involve leaseholder in this. |
|
| Those residents who attended meetings at our Head Offices felt they needed hand rails. | January 2010 extra handrails were fitted by our in-house joiner. |
|
| Sheffield resident said they wanted to be more involved in policies regarding Maintenance and repairs. | At the January street meeting residents were invited to attend the next maintenance meeting. |
|
| Is there any facility for Headrow advertising Employment initiative. | Headrow is currently adverting working for organisation that carries out the census. |
|
| Resident asked for new communal carpets at Grosvenor Court. | Replacement carpets have been ordered. |
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| The communal shower area at St Peters Court needed refurbishing. | Remedial works have been carried out. |
| Car parking lines require painting at Sprinfield Court | works carried out |
| We would like something where we can recycle clothes | Dave Hunt- maintenace officer organised with Veiola a clothes bank which as been placed near other recycling bins at Brunswick Gardens |