We offer a variety of ways in which to pay your service charge or rent. You can find details by clicking here.

 

Under the conditions of your lease, you may pay us service charges for services that we provide to the building you live in and to the estate that your building is on. You may also contribute towards our expenses in carrying out repair and maintenance work to your building and estate.

If you are not happy with the standard of a service or repair, you should tell your customer services manager who will investigate the matter for you. If the service or repair is below a reasonable standard, we will try to put it right. Customer services manager will confirm this to home ownership services.

 

Your service charge account will reflect the period the particular service was below reasonable standards. This will only happen the next time the service charge is adjusted, normally each June. If the adjustments result in a credit balance to your account, you can apply for a refund from your Customer services manager.

The method for charging service charges is set out in the lease. The lease says that the cost of providing a service must be shared out between all the flats in the building that are defined in the lease.