Our commitment

At Headrow we work hard to achieve high levels of customer service and regularly carry out satisfaction surveys to identify ways in which we can improve our services. Although we hope that you will have little reason to complain about the service we provide, we do want to know if something goes wrong. If we are at fault, we will apologise and put it right as quickly as we can.

To make sure that any problems you have are dealt with swiftly, courteously and confidentially, we have a procedure for handling complaints about Headrow services. We will make sure that your concerns are looked into thoroughly and reply within the time promised. Listening to you and learning from what you have to say will help us get it right next time. Each year, we will publish details of how many complaints we have received and how they were resolved.

What is a complaint?

Any expression of dissatisfaction from a member of the public about the level or nature of an Headrow service or policy, or the way in which the Group’s staff carry out their duties. For the specific instances of racial or sexual harassment and neighbour nuisance, Headrow has separate policies and procedures to handle such complaints. Please complete this form or contact our Customer Service Team on

either 0113 2504337, 01405 766073 or 0114 2940157.

Compliment ?

Compliments help us to understand what we are doing right, and can help us improve our services further. If you would like to have your compliment recorded please complete this form or contact our Customer Service Team on either 0113 2504337, 01405 766073 or 0114 2940157.