The Tenant Services Authority (TSA) is the new regulator for social housing. Launched on 1st December 2008 they took over the regulatory powers of the Housing Corporation. Their belief is that housing matters, and that access to good quality housing improves lives. Their goal, quite simply, is to raise the standard of services for tenants.
First and foremost, they are a champion for tenants - standing up for your interests and putting your needs first. There are some ten million people in England living in one form of social housing or another – and five million more who can’t afford to buy a home but who aren’t considered needy enough to be allocated a home to rent.
They want landlords to work more closely with you - allowing you, the very people whose lives are affected by the quality of your landlord’s services, to have a say in the way your home is managed.
The National Conversation is your chance to tell us what services are most important to you as a tenant of a housing association, council, co-op or ALMO. This will help us set standards that will make sure your landlord gives you excellent service.
The conversation events have all taken place and we have returned all the completed questionnaires. Your views and opinions will now be used to set the new standards that will be launched later this year.
Many thanks to all our residents and service users who were involved in any of our events.